Service and maintenance
Our own service team with factory-certified engineers — for the full range of equipment we supply to laundries, dry cleaners and restaurants.
The whole equipment life cycle
We also service equipment from other suppliers. Regular maintenance extends service life and prevents downtime.
Installation
Equipment installation on site by our own service team.
Connection
Electricity, water, drainage, gas, ventilation, steam.
Commissioning and training
Test runs in operating mode and staff induction training.
Warranty maintenance
Warranty and post-warranty repairs, scheduled inspections.
Technical support
Advice and assistance throughout the service life of the equipment.
Spare parts
Original spare parts from our warehouse in Riga and from the manufacturers.
Warranty periods
The warranty covers the rectification of design, manufacturing and component defects on equipment used in accordance with the instructions. Warranty repairs are carried out only by a PROFITEX-authorised engineer. If a repair is made in the last month of the warranty, the period is extended by one month.
Four steps to a working machine
- 1
Get in touch
Call, e-mail or fill in the form below.
- 2
Identify the machine
Product and serial number from the rating plate, short description of the fault.
- 3
Agree a time
A service engineer contacts you to arrange a visit or a remote solution.
- 4
Fixed
Repair, spare-part replacement, check of the machine in operating mode.
ConditionsWhat the warranty does not cover
- Damage caused by careless use, modification or relocation of the equipment.
- User training, routine maintenance and cleaning (e.g. filter replacement), or repairs needed because the operating instructions were misread — a call-out in these cases is chargeable.
- Damage caused by external factors — voltage fluctuations, storms, fire, short circuits caused by rodents, etc.
- Replacement of wear parts — dust bags, brushes, lamps, fuses, glass, porcelain, fabrics, rubber seals, plastics.
- Damage following installation or repair by a technician not authorised by PROFITEX.
- Transport damage where the transport was not carried out by a PROFITEX employee.
When requesting a warranty repair, state the product and serial number and present proof of purchase.
Request service
Leave your contact details and a short description — our specialists will get back to you shortly.
For a service request, include the product and serial number (from the rating plate) and, if possible, describe the fault and the circumstances in which it occurred.